Local Government Ombudsman review of local government complaints...
Dave Hill, President of the Association of Directors of Children’s Services, said:
“An increase of 13% in the numbers of enquiries or complaints about the provision of services to children and their families sounds high but it is important to see these figures in context - our work with schools brings us into contact with millions of children each and every year. The services we provide are complex and local authorities are going through a lot of change driven by changes in legislation and austerity. Some of the most affected areas of our work are SEND, children’s social care and school transport. We work hard to minimise the impact of this change on the communities we serve and when things go wrong we seek to learn lessons.”