NCMG Good Practice Guidance
The National Complaints Managers’ Group
Good Practice guidance for handling complaints concerning adults and children social care services (England) - May 2016
The National Complaints Managers’ Group (NCMG) is a forum representing Adults, Children & Families Social Care Complaints Managers from local authorities in England.
This document has been developed by complaints managers representing local authorities across England.
Presentations and speeches from Annual Conference 2017
Stuart Gallimore’s Inaugural Presidential Speech
ADCS President, Jenny Coles responds to Department for Education’s Vulnerable...