Caseload Management Survey Report

In 2015, the Workforce Development Policy Committee issued a survey to local authorities regarding social work caseload levels for different social work staff. Although the survey attempted to identify a benchmark for caseloads, the results showed wide variation due to a range of issues, including the complexity of individual cases, the mix of cases in a caseload, the experience of the individual worker and the availability of appropriate support. The survey did, however, identify a number of caseload management tools which local authorities have developed to assist them in the allocation of cases.

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